Rescue Rooter - Portland, Oregon

Karina R

I own a small dog grooming business that had an emergency water problem. Our landlords refused to help us and we found Rescue Rooter online. They went above and beyond to fix our issue promptly, even coming in on a day off to finish the job. We worked with Kyle and Graham and would highly recommend Rescue Rooter's services to anyone experiencing plumbing issues. We deeply appreciate your help with our business.
Happy holidays, best wishes and puppy kisses!

anna redmond

If I could leave, no stars I would. Called two days ago to set an appointment for a leak repair and a garbage disposal replacement. They called right before their estimated time to be there saying that they do not service the area. I took the whole day off for this repair. They blamed it on the call center. This is a very disorganized company. I would not recommend this plumbing company.

Janet Schaeffer

Rescue Rooter took good care of our basement flooding emergency. They arrived within maybe two hours, did impressive scoping to diagnose the issues, and proposed solutions. With our approval, days later they started a major project to completely redo the wastewater connections in our basement. They completed it within time and estimate, in spite of it being over a major holiday. We would use them again but of course hope it will never be necessary.

Madi Friebel

I had an appointment to repair a leaking water heater. Plumber never showed up during the time slot I was given so I called again and they said someone would be coming in the next hour. We stayed up until 10pm for someone to come. No one showed up and I did not receive a call or text that they would not be coming. I called the next day and the front office lady apologized and didn’t know why no one came. Would not recommend this business if you have an urgent issue, your time could be wasted.

John Hilton

We had a sewer line backup and called Rescue Rooter. They were on site within two hours and got things sorted out. They ran a video of the line and we were able to see where the problem was. They were able to clear the plug and then ran the video again and discovered that the sewer line outside the house had partially collapsed. They cleared the line enough such that we could use the line until they got a permit for the replacement. They showed up when they said they would and I was very pleased with the replacement work that was done and the speed of completion.

Justin Kuenne

Still waiting on a call back from a supervisor…
Called Saturday to request an emergency drain clearing (only bathroom). Scheduled Saturday 2-6p. Received confirmation text confirming such. No one showed up. When I called to inquire at 6:30p, the rep said the appt was rescheduled for the following day and she didn’t know why. I never received notification this was the case, and would’ve called someone else if they couldn’t get out same day. They stated a supervisor would call within 30 min. Nobody did. When I called back at 7:30p, a different rep said the appt was always scheduled for the following day, even though I had received a text confirmation stating otherwise and confirmation from the first rep that the original appt was Re-scheduled. After taking off work to accommodate a confirmed appt only for them not to show or communicate, I attempted to search for an email to write a private message, but of course could not find one, so a public message it is.

Gerry Langeler

So, it's not often you give a five-star review for a service company that "did nothing." But this is one of those.

We have used Rescue Rooter in past years and always been delighted with their work. But tonight we had an emergency where we didn't need "work" done, we needed advice to handle a plumbing issue that could have caused us to shut off the water to the house for potentially days.

I called R R and Michael was kind enough to tell me that my idea of what to do to temporarily stop the water flow from the busted shower control valve was indeed safe to do - while keeping the rest of the house operational.

It turns out unbeknownst to me, my contractor had already called a "regular plumber" to come in the days ahead, and so I didn't need to follow up and schedule Rescue Rooter for the actual repair, as I had planned.

But Michael helped me just because he is a good guy and this is an ethical firm. We will always call them in the future - and make sure next time there is a job they can get paid for!

You should, too.

Jeff Mic

Called them and made an appointment a week in advance. Told them what I needed. The day of the appointment they phone me to tell me they don't have any availability. Then gave me a fake number to call to complain to "corporate". Can't comment on their plumbing skills since they didn't honor the appointment.